Delivery & Returns

Delivery

We use Royal mail to deliver your goods, First Class mail only so as a guide please allow 1 – 2 working days, in our experience times may vary (shorter and longer depending on the postal service)
 
All items ordered before 2:30pm will be despatched on the day, please allow up to 5 working days for orders beyond our control although we will do our best to help you.

Returns

Any product may be returned within 5 working days of purchase, provided it is in original saleable condition, in its original carton with all of the original packing materials, warranty cards and instruction manuals.  You must telephone a member of staff on 01423 530711 or email info@bekselectrical.com before posting any items back.

For the address to post it to, you the customer are responsible for return postal costs unless the return is due to our error, postal charges are non refundable.  We reserve the right to refuse any return where the terms and conditions are not adhered to.  Any return that shows damage, the part has been used, excess wear and tear or any missing parts may be denied credit or charged accordingly.

All returns must be received back to us within 5 working days. No exceptions will apply. All goods are your responsibility until they reach us and we cannot be held responsible for goods lost or damaged in transit, therefore we recommend that you ensure the goods are packed well & obtain a proof of postage in the event you need to claim against missing mail sent via Royal Mail.   All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for the purchase.